Call scripts, call back requests are supported via marketplace apps. Bitrix24 works on computers, mobile devices ( Android and iOS), desktop apps ( Mac and Windows), VoIP and SIP phone sets, as well as softphones such as Zoiper – you simply decide an option that suits you best.īitrix24 CRM doubles as a virtual PBX, supporting call queues, call transfers, call recording, voice mail, call to all, call quality evaluation, on hold, phone hour settings, and other standard features. Incoming phone calls are routed to assigned managers automatically, clients don’t need to enter employee extensions, but these are supported as well.
As far as we know (and we’ve searched the entire internet), there is no other free dialer and CRM software that does as much as Bitrix24.Īll phone calls in Bitrix24 are logged and recorded if needed. Progressive dialer and IVR are currently being beta tested. Please see the Bitrix24 pricing page for current information.īitrix24 is a free CRM with an autodialer.
IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users.
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